Terms and Conditions

Last updated: 27 October 2025

1. Acceptance of Terms

Welcome to Fillio. These Terms and Conditions ("Terms") govern your access to and use of our website, mobile application, and services (collectively, the "Service") operated by Fillio ("we", "us", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service. These Terms constitute a legally binding agreement between you and Fillio.

2. Eligibility

To use our Service, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into contracts
  • Provide accurate and complete information when registering
  • Comply with all applicable laws and regulations
  • Not have been previously suspended or removed from our Service

3. User Accounts and Registration

3.1 Account Creation

To access certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access or security breach

3.2 Account Types

We offer different account types including customer accounts and yard owner/business accounts. Different terms and features may apply depending on your account type.

4. Use of Service

4.1 Permitted Use

You may use our Service to:

  • Browse and search for stable listings
  • Create and manage listings for your yard
  • Contact yard owners and potential tenants
  • Manage your stable operations and bookings
  • Access information and resources relevant to stable management

4.2 Prohibited Activities

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Post false, misleading, or fraudulent information
  • Upload malicious code, viruses, or harmful software
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service or servers
  • Use automated systems to scrape or collect data without permission
  • Impersonate another person or entity
  • Harass, threaten, or abuse other users
  • Use the Service for any illegal or unauthorized purpose

5. Listings, Content, and Intellectual Property

5.1 Listing Accuracy

When creating a listing, you represent and warrant that:

  • All information provided is accurate, truthful, and complete
  • You have the legal right to list the property
  • You own or have permission to use any images or content uploaded
  • The listing does not violate any third-party rights
  • You will honor all commitments made in your listing

5.2 Content Ownership

You retain ownership of any content you post, but by posting content on our Service, you grant Fillio a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content for the purpose of operating and promoting the Service.

Fillio reserves the right to remove any content that violates these Terms or is deemed inappropriate, offensive, or illegal.

5.3 Platform Intellectual Property

The Service and its original content, features, and functionality are owned by Fillio and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6. Payments and Fees

6.1 Free Service

During our early launch phase, basic listing and browsing features are provided free of charge. This free access is subject to change at any time.

6.2 Future Fees

We reserve the right to introduce fees for certain features or services. You will be notified in advance of any fee changes, and you may choose to discontinue use of paid features.

Any transactions between users (such as rental payments) are conducted directly between parties. Fillio is not a party to these transactions and is not responsible for their fulfillment.

6.3 Refunds

Refund policies for any fees will be clearly communicated at the time of purchase. Generally, all fees are non-refundable unless required by law.

7. User Conduct and Communication

When using our Service, you agree to:

  • Communicate respectfully and professionally with other users
  • Respond to enquiries in a timely and appropriate manner
  • Honor commitments and agreements made through the platform
  • Resolve disputes in good faith before involving Fillio
  • Report any suspicious or inappropriate behavior

Fillio reserves the right to monitor communications on the platform and take action against users who violate these Terms or engage in harmful behavior.

8. Disclaimers and Limitations of Liability

8.1 Service Availability

We strive to provide a reliable Service, but we cannot guarantee uninterrupted, secure, or error-free operation. The Service is provided "as is" and "as available."

8.2 Third-Party Content

We are not responsible for the accuracy, quality, safety, or legality of listings, stable information, or other content provided by users. You use information from our Service at your own risk.

8.3 Limitation of Liability

To the fullest extent permitted by law, Fillio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:

  • Loss of profits, data, or business opportunities
  • Property damage or personal injury arising from stable use
  • Disputes between users
  • Unauthorized access to your account
  • Technical failures or interruptions

Our total liability to you shall not exceed the amount you paid us in the twelve months prior to the claim.

9. Dispute Resolution

9.1 Between Users

Fillio provides a platform for connecting yard owners and potential tenants. We are not a party to any agreements between users and encourage parties to resolve disputes directly.

9.2 With Fillio

Any disputes arising from these Terms or your use of the Service shall be resolved through confidential arbitration in the United Kingdom under UK law, except where prohibited by law.

9.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions.

10. Termination

10.1 By You

You may terminate your account at any time by contacting us or using account deletion features. Upon termination, your access to the Service will cease immediately.

10.2 By Us

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for any reason including:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Harmful or abusive behavior toward other users
  • Extended periods of inactivity
  • Misuse of the platform or its resources

10.3 Effect of Termination

Upon termination, you will lose access to your account and any associated data. We may retain certain information as required by law or for legitimate business purposes.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by email or by posting a notice on the Service. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

12. Indemnification

You agree to indemnify, defend, and hold harmless Fillio, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of another party.

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fillio regarding the Service.

13.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

13.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

13.4 Assignment

You may not assign or transfer these Terms or your rights hereunder, without Fillio's prior written consent. Fillio may assign these Terms in connection with a merger, acquisition, or sale of assets.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: support@fillio.co.uk

Address: Fillio, United Kingdom