Privacy Policy

1. Introduction

Welcome to Fillio ("we", "us", or "our"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or services (collectively, the "Service").

By using Fillio, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, you should not use our Service.

2. Information We Collect

2.1 Personal Information

When you register for an account, create listings, or use our services, we collect the following information:

• Name and contact information (email address, phone number)
• Business information (yard owner details, business name, address)
• Stable and property details (descriptions, images, pricing)
• Payment information (processed securely through third-party providers)
• Profile information and preferences

2.2 Usage Information

We automatically collect certain information when you use our Service:

• Device information (type, operating system, browser)
• IP address and location data
• Usage patterns and interaction data
• Search queries and preferences
• Log files and analytics data

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To process transactions and manage your account
• To facilitate communication between yard owners and potential tenants
• To send you updates, newsletters, and promotional materials
• To respond to your inquiries and provide customer support
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and fraudulent activity
• To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may employ third-party companies to facilitate our Service, provide service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These parties have access to your personal information only to perform these tasks on our behalf.

4.2 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

4.4 Public Listings

Information you choose to make publicly available on your listings (such as stable descriptions, images, and contact information) will be visible to all users and visitors of the Service.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Under UK data protection law, you have certain rights regarding your personal information:

• Access: You have the right to request copies of your personal data
• Rectification: You have the right to request correction of inaccurate personal data
• Erasure: You have the right to request deletion of your personal data
• Restriction: You have the right to request the restriction of processing
• Portability: You have the right to request transfer of your data
• Objection: You have the right to object to processing of your personal data
• Withdrawal of Consent: You can withdraw consent at any time where we rely on consent

To exercise these rights, please contact us at the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information immediately.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. We ensure appropriate safeguards are in place to protect your information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.