Disclaimer
Last updated: 26 March 2026
This disclaimer sets out important information about your use of Fillio ("we", "us", "our") and the limitations that apply. By using our website and services, you acknowledge that you have read and understood this page.
General information only
Content on Fillio is provided for general information and to help you use the platform. It does not constitute legal, financial, insurance, employment, or other professional advice. You should obtain your own professional advice where appropriate.
Marketplace and independent providers
Fillio operates as a platform that may facilitate connections between customers and cleaners. Unless we clearly state otherwise in writing, cleaners using the platform are independent third parties and are not our employees, agents, or partners. We do not directly perform cleaning work for customers through the platform.
Any agreement for cleaning services is between you and the relevant cleaner (or their business). You are responsible for agreeing terms, pricing, scope, insurance, and any checks you consider necessary before engaging someone.
No warranty
We aim to provide a reliable service, but Fillio is provided on an "as is" and "as available" basis. We do not guarantee that the platform will be uninterrupted, error-free, or free of harmful components, or that any particular outcome will result from using the site or any listing or booking feature.
We do not warrant the accuracy, completeness, or timeliness of user-generated or third-party content (including profiles, availability, and descriptions). Information may change without notice.
Limitation of liability
To the fullest extent permitted by applicable law, Fillio and its operators will not be liable for any indirect, incidental, special, consequential, or punitive losses, or for loss of profits, data, goodwill, or business, arising from or related to your use of the platform or any services arranged through it.
Nothing in this disclaimer excludes or limits liability that cannot be excluded or limited under UK law (including death or personal injury caused by negligence, or fraud).
External links
Where the site contains links to third-party websites or services, those are provided for convenience only. We do not control and are not responsible for their content, policies, or practices.
Changes
We may update this disclaimer from time to time. The "Last updated" date at the top of this page will be revised when we do. Continued use of Fillio after changes constitutes acceptance of the updated disclaimer, to the extent permitted by law.
Contact
If you have questions about this disclaimer, contact us using the details provided on the site or through your account, where applicable.